Privacy
You tell me about them. Here is exactly what I keep.
What we store
Before you unlock anything: what you type stays in your own browser. Your answers and the portrait Candra builds from them are held on your device, not on our servers, and they disappear when you clear your browser data.
When you unlock a deep reading: that file is saved to your account so Candra can remember them. It contains the four answers you gave, the portrait, and the six-part reading. You can delete any file yourself, at any time, from Me.
We also store your email address, your Moon balance and its history, and counts of anonymous events such as how many readings were started on a given day.
What we never store
We never store your IP address. To keep free readings fair we keep a one-way fingerprint of it that cannot be turned back into an address, and only for the day it applies to.
We never see or store card details. Payments are handled entirely by Stripe on their own pages.
How long we keep it
Files stay until you delete them or close your account. Free-usage fingerprints are kept for 30 days. Wallet history is kept as long as your account exists, because it is the record of what you paid for.
Who else sees it
To write a reading, what you told Candra is sent to our model provider, which processes it to produce your reading and does not use it to train their models. Our database is hosted by Supabase and the site runs on Vercel.
We do not sell your data. We do not share it with advertisers. Your texts are never used to train anything.
How to delete it
Delete any single file from Me — open it and choose Forget them. It goes immediately and does not come back.
To remove your whole account, including your files, answers and wallet history, email support@askcandra.com from the address you signed up with and we'll erase it.
The rest
Candra is for people 18 and older.
Everything Candra tells you is AI-generated and meant for your own reflection. It is not professional, legal, medical or therapeutic advice, and it is one reading of a person she has never met.
Please only paste messages you are comfortable sharing. Think of the other person too — they did not choose to be read.